FAQ's
Have a question about our Online Door and Window Design Service? Don’t worry, we have compiled a list of frequently asked questions that may help you. You can also email our friendly team today..
How can I place an order?
Simply click on our design and price link, choose the window or door you would like to order, and follow the steps included on each page, if you have any issues with ordering you can use our contact page to email one of our assistants, or you can use the chat now button to speak via messenger.
What are the payment terms?
All payments are made at teh tim eof ordering.
Is my payment safe?
Yes, all payments are processed through Stripe and are the safest payment gateway available today.
Can I call you to give you my order?
We have fully qualified staff waiting to answer any of your queries by email, we are not available to take calls due to the vast designs and styles available etc, we can only advise by email so as to protect both you and us in giving customers information and advice.
What areas do you cover?
As we are an online design and ordering service, we cover all 26 counties in Ireland. We will be covering Northern Ireland from next year, but for now it’s the Republic of Ireland we cover.
How long does it take from ordering for my order to arrive?
At present due to Covid-19 restrictions and delays in supply chains, we envisage a 6-8 week delivery time for your order.